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Nationwide Servicing
24 Hour Support Line: +44 (0)3339 960978

The Four Step Process

Whole Life Solutions

Site Survey & Design

Site Survey & Design

Our business development team will determine your current and future charging requirements while our engineers carry out a site survey to create a bespoke and future-proof charging solution.

Installation & Commissioning

Installation & Commissioning

Overseen by our project management team, our OEM-approved engineers will install and commission your chargers, and connect them to our remote monitoring software Occulus.

Repair & Maintenance

Full Life Maintenance

Regular Over-The-Air (OTA) updates and on-site maintenance to OEM standards is the key to keep your chargers charging and vehicles moving.

Service Level Agreements

Unrivalled Support

If an issue occurs, our networks team are immediately notified and will remotely access your charger to resolve the issue. If needed, we offer on-site response in as little as 4 hours.

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Expert EV Charging Station Repair and Maintenance

Our experienced team provides repair and maintenance plans for EV charging stations. We understand that businesses need their charging solutions to always be reliable and available, which is why we offer annual maintenance plans to keep your charging station operating smoothly. We provide over the air updates (OTA) meaning we can spot a fault and repair it remotely, often before the issue has been raised onsite. We also offer continuous charger monitoring through our management charger software Occulus.

Whether you need a minor repair or a major overhaul, our team is equipped to handle all types of EV charger repair and maintenance. We use the latest diagnostic tools and equipment to identify and fix any issues with your EV charging station quickly and efficiently.

We understand that every business’s needs are different, which is why we offer customised maintenance plans tailored to your specific requirements. Our team will work with you to design a maintenance schedule that fits your budget and ensures your charging station is always ready when you need it.

Regular maintenance of your EV charging station not only helps to ensure its reliability but also prolongs its lifespan. With our expert maintenance services, you can rest assured that your EV charging point will provide you with years of trouble-free operation.

EV Charger Service & Maintenance
EV Charger Service & Maintenance

Service & Maintenance

We offer customised service and maintenance plans that ensure the whole operation of your EV charging solutions and electrical infrastructure throughout the year.
Our team works closely with you to develop a service plan that meets your specific needs. Our bi-annual maintenance plan includes two service inspections each year, with a major and minor service alternated. If you require more extensive coverage, we can schedule service visits on a weekly, monthly, or quarterly basis, tailored to your requirements.

We offer a range of maintenance plans and programmes, covering EV charging station maintenance and repair, to provide you with complete peace of mind. Our team of experts is always available to provide technical support, and you can contact us at any time to report faults, discuss problems, or seek technical advice on your EV charging equipment.

Whether you are an electric vehicle fleet operator, or a business adopting EVs we provide annual maintenance services for all types of EV charging points. We offer a range of maintenance and repair solutions for your EV charging station and infrastructure to ensure that your assets are in top condition and function reliably all year round.

Professional Technical Support

Our expert team are skilled professionals who are always available to provide technical support whenever you need it. We understand that issues with EV charging equipment can arise at any time, and our nationwide team is always ready to assist you. We provide a prompt and responsive service with SLAs in as little as 4 hours to ensure that your charging infrastructure is operational as quickly as possible.

Once we agree on a service and maintenance program, you can contact us at any time to report a fault, discuss problems, or seek technical advice on your EV charging equipment. Our team has extensive experience in the maintenance and repair of EV charging stations, and we can provide you with the necessary technical support to help you resolve any issues you encounter. We will work with you to diagnose the problem and provide you with the appropriate guidance to get your charging station up and running again.

We operate 24/7 across the UK to ensure that you receive the support you need, whenever you need it. Our emergency response team is always ready to send an engineer to your location should an issue arise. Our technicians are highly trained and equipped with the latest tools and equipment to provide you with a fast and efficient service.

Our team take pride in our commitment to providing faultless maintenance and repair services for EV charging equipment, dedicated to ensuring that your charging infrastructure is operating efficiently and effectively and allowing you to provide your customers with a reliable and convenient charging experience.

EV Charger Service & Maintenance
EV Charger Service & Maintenance

Ensuring Premium Performance and Safety with Customised Charger Maintenance

We aim to keep your charging ports and equipment in premium condition, reducing downtime and enhancing reliability.

Safety is our utmost concern. Our routine maintenance includes meticulous checks of your charging cables, stations, and electrical components to guarantee the safety of both station owners and EV drivers.

Recognising that the needs of our customers are always different, we provide customised maintenance plans that fit your specific requirements. Together, we design a schedule that suits your budget, ensuring that your charging equipment remains dependable when you need it most.

Regular maintenance not only ensures reliability but also extends the lifespan of your EV charging infrastructure. By entrusting us with your charger maintenance needs, you can be confident that your charging points will deliver years of trouble-free service.

Got a question? Our EV charging experts are always happy to help.

Contact us to learn more about our wide range of flexible EV charging solutions.


What People are Saying About Us

"Keeping our electric bus fleet running smoothly is paramount. Vital EV not only excels in installing EV chargers but also in the vital aspect of servicing and maintaining the charging infrastructure. Their proactive approach to regular maintenance ensures our charging stations are always in optimal condition. This reliability minimizes downtime and keeps our operations running seamlessly. The peace of mind that comes with knowing Vital EV is on top of maintenance is invaluable to our fleet management. They truly go the extra mile to keep our EV charging infrastructure in top-notch shape."


"Working in fleet management, I understand the importance of efficient and reliable EV charging infrastructure. Vital EV came through for us in a big way. Their expertise in EV charger installation is unmatched. They seamlessly integrated charging stations into our fleet depot, ensuring our electric buses are always ready to hit the road. The team's attention to detail and dedication to uptime is commendable. Vital EV is our trusted partner in electrifying our bus fleet, and I couldn't be more satisfied with their service."


"Vital EV exceeded my expectations with their exceptional service. From the moment I contacted them, I was impressed. The installation process was smooth, and the team's professionalism was evident throughout. They left no stone unturned in ensuring that our EV chargers for the business fleet was installed flawlessly. I highly recommend Vital EV for their expertise and commitment to customer satisfaction."


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Frequently Asked Questions

How Often Do I Need To Service My EV Charging Station?

What Kind Of Maintenance Do You Perform On EV Charging Stations?

Do You Offer Emergency Maintenance Services?

How Can I Report A Fault Or Seek Technical Advice?

What Kind Of Service Level Agreements Do You Offer?

How Do I Get Started With A Service And Maintenance Program For My EV Charging Station?

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Find out more about our Commercial, Public and Residential EV Charging services today.