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The Four Step Process

Whole Life Solutions

Site Survey & Design

Site Survey & Design

Our business development team will determine your current and future charging requirements while our engineers carry out a site survey to create a bespoke and future-proof charging solution.

Installation & Commissioning

Installation & Commissioning

Overseen by our project management team, our OEM-approved engineers will install and commission your chargers, and connect them to our remote monitoring software Occulus.

Repair & Maintenance

Full Life Maintenance

Regular Over-The-Air (OTA) updates and on-site maintenance to OEM standards is the key to keep your chargers charging and vehicles moving.

Service Level Agreements

Unrivalled Support

If an issue occurs, our networks team are immediately notified and will remotely access your charger to resolve the issue. If needed, we offer on-site response in as little as 4 hours.

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Original Equipment Manufacturer (OEM) Approved

An OEM-approved contractor is an engineer certified by the Original Equipment Manufacturer (OEM) to install, maintain, and repair their equipment. This valuable endorsement means they possess specialised, equipment-specific knowledge and are fully trained on the relevant quality standards and industry protocols. OEM approval guarantees a reliable and efficient service and ensures equipment is installed correctly for optimal performance. It is also essential for warranty validation.

Vital EV contractors are OEM-approved for all the manufacturers we work with. This level of expertise ensures that every installation, repair, or maintenance service meets the highest standards of quality, safety, and performance as set by the original equipment manufacturer. Our clients benefit from a fast, reliable service that is fully compliant with industry standards and warranty protection, providing confidence and complete peace of mind in our trusted contractors.

Got a question? Our EV charging experts are always happy to help.

Contact us to learn more about our wide range of flexible EV charging solutions.

Get in touch

EV Charging Station Maintenance: When to Call a Contractor

If you’ve made the decision to invest in an EV charging station, the last thing you want is a mechanical breakdown or payment issues. In general, maintenance is key to the smooth running and longevity of EV charging station components. Here at Vital EV, our expert engineers handle everything from routine EV charger maintenance to more specialised EV charger repair services. We operate a nationwide service, so there’s always a local engineer close by.

Maintenance Tips

  • Conduct regular inspections to check for damage and wear and tear, paying special attention to the charging port and cables.
  • Keep the charging station clean and free from dust and debris that can build up, affecting performance.
  • Install firmware updates as they become available.
  • Instruct a contractor to perform electrical testing regularly.

When to Call Vital EV

  • Overheating
  • Slow or inconsistent charging
  • Connectivity issues
  • Payment system issues

EV Charging Station Maintenance

Reliable maintenance and responsive technical support are crucial for ensuring the safe and efficient operation of EV charging hubs. Our expert team provides comprehensive support for commercial EV charger systems, including diagnostics, repairs, firmware updates, and preventive maintenance. We work with major charger brands and ensure fast resolution to minimise downtime and extend the life of your assets.

Why Choose Us?

Our team of certified engineers are trained to respond quickly, resolving issues optimally with minimum downtime. We provide EV charging cable repair and repair services for electric vehicle chargers. Our professional network ensures we have access to replacement parts fast. We offer a full warranty-compliant service and documentation. Trust Vital EV for a reliable, efficient service.

At Vital EV, our experienced team offers comprehensive repair and maintenance plans for EV charging stations, including annual maintenance, over-the-air updates, and continuous charger monitoring. Future-proof your business with commercial EV charging solutions installed and maintained by manufacturer-certified experts.

Got a question? Our EV charging experts are always happy to help.

Contact us to learn more about our wide range of flexible EV charging solutions.

Get in touch

Testimonials

What People are Saying About Us

"Keeping our electric bus fleet running smoothly is paramount. VPG EV Solutions not only excels in installing EV chargers but also in the vital aspect of servicing and maintaining the charging infrastructure. Their proactive approach to regular maintenance ensures our charging stations are always in optimal condition. This reliability minimizes downtime and keeps our operations running seamlessly. The peace of mind that comes with knowing VPG EV Solutions is on top of maintenance is invaluable to our fleet management. They truly go the extra mile to keep our EV charging infrastructure in top-notch shape."

Pete

"Working in fleet management, I understand the importance of efficient and reliable EV charging infrastructure. VPG EV Solutions came through for us in a big way. Their expertise in EV charger installation is unmatched. They seamlessly integrated charging stations into our fleet depot, ensuring our electric buses are always ready to hit the road. The team's attention to detail and dedication to uptime is commendable. VPG EV Solutions is our trusted partner in electrifying our bus fleet, and I couldn't be more satisfied with their service."

Alexis

"VPG EV Solutions exceeded my expectations with their exceptional service. From the moment I contacted them, I was impressed. The installation process was smooth, and the team's professionalism was evident throughout. They left no stone unturned in ensuring that our EV chargers for the business fleet was installed flawlessly. I highly recommend VPG EV Solutions for their expertise and commitment to customer satisfaction."

Jason

Supplier brands we work with

AlpitronicKempowerAutelQuench

Frequently Asked Questions

How often do I need to service my EV charging station?

What’s included in your maintenance plan?

Do you offer emergency maintenance services?

Can I upgrade my existing EV charging station?

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Find out more about our Commercial, Public and Residential EV Charging services today.

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