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Nationwide Servicing
24 Hour Support Line: +44 (0)3339 960978

The Four Step Process

Whole Life Solutions

Site Survey & Design

Site Survey & Design

Our business development team will determine your current and future charging requirements while our engineers carry out a site survey to create a bespoke and future-proof charging solution.

Installation & Commissioning

Installation & Commissioning

Overseen by our project management team, our OEM-approved engineers will install and commission your chargers, and connect them to our remote monitoring software Occulus.

Repair & Maintenance

Full Life Maintenance

Regular Over-The-Air (OTA) updates and on-site maintenance to OEM standards is the key to keep your chargers charging and vehicles moving.

Service Level Agreements

Unrivalled Support

If an issue occurs, our networks team are immediately notified and will remotely access your charger to resolve the issue. If needed, we offer on-site response in as little as 4 hours.

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Charging solutions for all public charging applications

As a UK sales and service provider for five globally-renowned charger OEMs, Vital EV offers a broad range of chargers to suit all public charging applications including a MegaWatt Charging Solution (MCS) to support the rollout of electric truck public chargers.

Unrivalled aftersales support

Vital EV helps maximise charger uptime through:

  • Occulus; our charge management software that continuously monitors the status of the chargers and sends an alert to our 24/7/365 networks team in the event of an issue.
  • A fully-equipped and strategically-located nationwide team of engineers to support emergency callouts.
  • A centrally-located headquarters fully-stocked with all of the critical spare parts; primed for immediate dispatch.

Interactive advertising for additional revenue

Distinguished by their large interactive displays that offer additional revenue streams in the form for interactive advertising, Autel’s range of DC chargers are ideally-suited for public charging solutions applications and provide ultra-rapid charging of up to 240kW.

Got a question? Our EV charging experts are always happy to help.

Contact us to learn more about our wide range of flexible EV charging solutions.

Data Driven Examples

30+

Fully-trained engineers for install and maintenance

99.6%

Uptime & availability across our network

72.7nps

Net Promoter Score from our customers; a 'world-class' standard

2.54GWh

of energy dispensed in the last 12 months

2900tonnes

of CO2 saved in the past 12 months

276%

financial growth over the past 12 months

Testimonials

What People are Saying About Us

"Keeping our electric bus fleet running smoothly is paramount. Vital EV not only excels in installing EV chargers but also in the vital aspect of servicing and maintaining the charging infrastructure. Their proactive approach to regular maintenance ensures our charging stations are always in optimal condition. This reliability minimizes downtime and keeps our operations running seamlessly. The peace of mind that comes with knowing Vital EV is on top of maintenance is invaluable to our fleet management. They truly go the extra mile to keep our EV charging infrastructure in top-notch shape."

Pete

"Working in fleet management, I understand the importance of efficient and reliable EV charging infrastructure. Vital EV came through for us in a big way. Their expertise in EV charger installation is unmatched. They seamlessly integrated charging stations into our fleet depot, ensuring our electric buses are always ready to hit the road. The team's attention to detail and dedication to uptime is commendable. Vital EV is our trusted partner in electrifying our bus fleet, and I couldn't be more satisfied with their service."

Alexis

"Vital EV exceeded my expectations with their exceptional service. From the moment I contacted them, I was impressed. The installation process was smooth, and the team's professionalism was evident throughout. They left no stone unturned in ensuring that our EV chargers for the business fleet was installed flawlessly. I highly recommend Vital EV for their expertise and commitment to customer satisfaction."

Jason

Supplier brands we work with

AlpitronicKempowerHelioxAutelEnelion

Inspiration from our Blog

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Find out more about our Commercial, Public and Residential EV Charging services today.