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Nationwide Servicing
24 Hour Support Line: +44 (0)3339 960978

The Four Step Process

Whole Life Solutions

Site Survey & Design

Site Survey & Design

Our business development team will determine your current and future charging requirements while our engineers carry out a site survey to create a bespoke and future-proof charging solution.

Installation & Commissioning

Installation & Commissioning

Overseen by our project management team, our OEM-approved engineers will install and commission your chargers, and connect them to our remote monitoring software Occulus.

Repair & Maintenance

Full Life Maintenance

Regular Over-The-Air (OTA) updates and on-site maintenance to OEM standards is the key to keep your chargers charging and vehicles moving.

Service Level Agreements

Unrivalled Support

If an issue occurs, our networks team are immediately notified and will remotely access your charger to resolve the issue. If needed, we offer on-site response in as little as 4 hours.

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Continuous Charger Monitoring with Occulus

Via the Occulus charge management portal, our Network Teams continuously monitor the status of your chargers and are notified directly of any issues. If an issue occurs, the team will immediately perform a remote diagnosis test to determine the cause of the fault with over 82% of issues being resolved within minutes via an Over-The-Air (OTA) update.

On-Site Attendance within 4 Hours

If a remote resolution is not possible, it is escalated to an on-site attendance. With a nationwide team of highly-skilled and fully-equipped engineers, we offer Service Level Agreements (SLAs) for on-site response as low as 4 hours while our centrally-located headquarters in Coventry is stocked with all of the critical spare spares; primed for immediate dispatch.

Flexible Service & Maintenance Contracts

Preventative maintenance of EV charging equipment is the key to maximising uptime and availability of your chargers. At our heart, Vital EV is a service organisation and our team understands the importance of service visits on extending the lifecycle of the products which we deploy.

In addition to the annual Service & Maintenance visits, our nationwide team of engineers will undertake interim inspections and minor service work in their specified regions to ensure the optimal performance of our customer’s chargers.

Want to find out more about our services and how we can help you keep your EV charging solutions running smoothly?

Testimonials

What People are Saying About Us

"Keeping our electric bus fleet running smoothly is paramount. Vital EV not only excels in installing EV chargers but also in the vital aspect of servicing and maintaining the charging infrastructure. Their proactive approach to regular maintenance ensures our charging stations are always in optimal condition. This reliability minimizes downtime and keeps our operations running seamlessly. The peace of mind that comes with knowing Vital EV is on top of maintenance is invaluable to our fleet management. They truly go the extra mile to keep our EV charging infrastructure in top-notch shape."

Pete

"Working in fleet management, I understand the importance of efficient and reliable EV charging infrastructure. Vital EV came through for us in a big way. Their expertise in EV charger installation is unmatched. They seamlessly integrated charging stations into our fleet depot, ensuring our electric buses are always ready to hit the road. The team's attention to detail and dedication to uptime is commendable. Vital EV is our trusted partner in electrifying our bus fleet, and I couldn't be more satisfied with their service."

Alexis

"Vital EV exceeded my expectations with their exceptional service. From the moment I contacted them, I was impressed. The installation process was smooth, and the team's professionalism was evident throughout. They left no stone unturned in ensuring that our EV chargers for the business fleet was installed flawlessly. I highly recommend Vital EV for their expertise and commitment to customer satisfaction."

Jason

Supplier brands we work with

AlpitronicKempowerHelioxAutelEnelion

Inspiration from our Blog

Frequently Asked Questions

How often do I need to service my EV charging station?

What kind of maintenance do you perform on EV charging stations?

Do you offer emergency maintenance services?

How can I report a fault or seek technical advice?

What kind of service level agreements do you offer?

How do I get started with a service and maintenance program for my EV charging station?

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Find out more about our Commercial, Public and Residential EV Charging services today.